Terms & Conditions
Welcome to Casa Roma
General terms and conditions of sale for bed and breakfast stays
Article 1 – Length of stay
Under no circumstances may the customer who signs the present contract for a fixed term claim any right to remain in the premises.
Article 2 – Booking formalities
All bookings require full payment in advance.
It is also possible to pay a deposit of 30% and then pay the remainder in cash, by credit card, bank transfer, cheque or vacation vouchers.
The complete rental of the apartment is for a maximum total of 4 people. The rental of the apartment does not include breakfast, as it includes full access to the kitchen for the tenants.
A cleaning supplement of 40€ will be requested on departure.
Article 3 – Consumer Code – Right of withdrawal
A reservation made online, by telephone and/or by mail order is a distance purchase. It is a contract concluded at a distance as defined by the French Consumer Code. We are subject to articles L. 121-17 et seq. of the French Consumer Code. Please note that the right of withdrawal does not apply to contracts for the provision of accommodation services.
Article 4 – Cancellation of the stay by the customer
Modifications are only possible with the agreement of Casa Roma and may incur additional charges. We inform you that in the event of cancellation of the reservation before the beginning of the stay, an indemnity will be due by the customer as a penalty clause, set as follows:
– if cancellation is made more than 2 weeks and up to 5 days before the arrival date, payment will be refunded in full.
In the event of delayed arrival and/or early departure during the stay: full payment for the service booked is due, whatever the reason.
Article 5 – Customer-paid cancellation insurance
Please note that cancellation insurance is not included in our rates. We therefore strongly recommend that you take out such insurance.
Article 6 – Cancellation of the stay by the owner
If, before the beginning of the stay, the owner has to cancel the reservation, he must immediately inform his customer by any means. The customer will then be immediately and fully reimbursed for any sums already paid.
Article 7 – Arrival time
Arrival is expected in the afternoon from 3 pm, and possible until 10 pm. In the event of special or unforeseen requests, please contact us by telephone at +3361472592 to inform us of any delays or late arrivals.
Article 8 – Departure time
Rooms must be vacated by 12 noon at the latest.
Article 9 – Payment of accommodation balance
The balance of your stay must be paid on the day of your departure, in accordance with your booking contract, plus any additional charges, including those for table d’hôte and drinks.
Article 10 – Change of rooms
Without the customer being able to claim any compensation, the owner reserves the right to change the room initially booked by the customer for a room of the same or greater capacity. In this case, the cost of the reservation remains unchanged.
Article 11 – Pets
Pets are not allowed.
Article 12 – Art of living and use of the premises
To ensure the tranquillity of the premises and the comfort of Casa Roma guests, a certain “art de vivre” is required of everyone. In particular, guests are asked not to smoke indoors. The customer undertakes to comply with the etiquette indicated and with the present general conditions of sale.
The customer undertakes to return the rooms in perfect condition and free of damage at the end of the stay, and to systematically declare – and assume financially – any damage for which he/she is responsible. The cost of repairs, including the time required to restore the property, will be invoiced separately and paid for on the basis of receipts for the costs incurred.
Please note that guests are not free to use the kitchen in the guesthouse.
Guests’ attention is drawn to the fact that minors on the property are the sole responsibility of their parents or guardians. Children must always be accompanied by an adult on the balcony.
Your stay at Casa Roma and use of our facilities is voluntary and at your own risk.
Casa Roma is not liable for loss, theft and/or damage or injury to property and/or persons on the property, however caused.
Article 13 – Modification of sales conditions
These conditions of sale may be modified at any time without prior notice. Acceptance of and compliance with these conditions of sale are deemed to have been accepted as soon as the deposit has been paid.
Article 14 – Data Protection Act
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, you have the right to access and correct your personal data. Under no circumstances will we pass on the information you provide to other companies or organizations.
General terms and conditions of sale for bed and breakfast stays
Article 1 – Duration of stay
The customer who signs the present contract concluded for a fixed period may under no circumstances avail himself of any right to remain in the premises.
Article 2 – Booking formalities
All Reservations require full payment in advance.
It is also possible to pay a deposit of 30% and then settle the rest in the establishment by credit card or bank transfer.
The complete rental of the apartment is for a maximum total of 4 people. The apartment rental does not include breakfast, as it includes full access to the kitchen.
A 40€ cleaning fee will be charged on departure.
Article 3 – Consumer code – right of withdrawal
A reservation made online, by telephone and/or by mail order is a distance purchase. It is a contract concluded at a distance within the meaning of the definition given by the French Consumer Code. We are subject to articles L. 121-17 et seq. of the French Consumer Code. Please note that the right of withdrawal does not exist for contracts for the provision of accommodation services.
Article 4 – Cancellation of stay by the customer
Any modification is only possible with the agreement of Casa Roma and may result in additional charges. We inform you that in the event of cancellation of the reservation before the beginning of the stay, an indemnity will be due by the customer as a penalty clause, set as follows:
– if cancellation occurs more than 2 weeks and up to 5 days before the arrival date, payment will be refunded in full.
In the event of delayed arrival and/or early departure during the stay: full payment for the service booked is due, whatever the reason.
Article 5 – Customer-paid cancellation insurance
Please note that cancellation insurance is not included in our rates. It is therefore strongly recommended that you take out such insurance.
Article 6 – Cancellation by the owner
If, before the beginning of the stay, the owner has to cancel the reservation, he must immediately inform his customer by any means. The customer will then be immediately and fully reimbursed for any sums already paid.
Article 7 – Arrival time
Arrival is expected in the afternoon from 3pm, and is possible until 10pm. In the event of a special or unforeseen request, it will be necessary to contact us by telephone at +3361472592 to inform us of any delay or late arrival.
Article 8 – Check-out time
Check-out time is 12 noon at the latest.
Article 9 – Payment of the balance of the stay
The balance of your stay must be paid on the day of your departure, in accordance with your booking contract, plus any additional charges, including those relating to the table d’hôte and drinks.
Article 10 – Change of room
Without the customer being entitled to claim any compensation, the owner reserves the right to change the room initially booked by the customer for a room of the same or greater capacity. In this case, the cost of the reservation remains unchanged.
Article 11 – Pets
Pets are not allowed.
Article 12 – Lifestyle and use of the premises
To ensure the tranquillity of the premises and the comfort of Casa Roma guests, a certain “art de vivre” must be observed by all. In particular, guests are asked not to smoke indoors. The customer undertakes to comply with the etiquette instructions provided and with the present general terms and conditions of sale.
The customer undertakes to return the rooms in perfect condition and free of damage at the end of the stay, and to declare systematically – and assume financially – any damage for which he/she is responsible. The cost of repairs, including the time required to restore the property, will be invoiced separately and paid for on the basis of receipts for the costs incurred.
Please note that the kitchen in the guest house is not at the free disposal of guests.
Guests’ attention is drawn to the fact that minors on the property are the sole responsibility of their parents or guardians. Children must always be accompanied by an adult on the balcony.
Your stay at Casa Roma and use of our facilities is voluntary and at your own risk.
Casa Roma is not liable for loss, theft and/or damage or injury to property and/or persons on the property, however caused.
Article 13 – Modification of conditions of sale
The present conditions of sale may be modified at any time and without prior notice. Acceptance of and compliance with these conditions of sale are deemed to have been accepted as soon as the deposit has been paid.
Article 14 – Data protection act
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, you have the right to access and rectify any data concerning you. Under no circumstances will we pass on the information you have given us to other companies or organizations.